If your order has been dispatched, you will receive a shipping confirmation email containing tracking details to your registered email address. You can track your order using the provided link.
If your order has not yet been dispatched, please allow up to 72 working hours for us to process and ship your order. Once dispatched, you will receive the shipping confirmation email with tracking details.
Depending on your location, you can expect your order to be delivered within 4-15 working days after it has been dispatched from our end.
We typically dispatch all orders within 72 hours of receiving them. However, please note that international shipping may take longer due to customs clearance and other factors. Therefore, we recommend ordering in advance to ensure timely delivery for your special occasion.
Yes, we offer expedited shipping options for select locations. During the checkout process, you will have the opportunity to choose your preferred shipping method, including expedited options if available for your region. Please note that additional fees may apply for expedited shipping.
What should I do if I haven’t received my order within the estimated delivery time? If you have not received your order within the estimated delivery time frame, please first check the tracking information provided in the shipping confirmation email to see the status of your delivery.
If you require further assistance or have any concerns about your order’s delivery status, please don’t hesitate to contact our customer support team. We’re here to help and will do our best to resolve any issues promptly.
Unfortunately, we are unable to change the shipping address once an order has been placed. Please ensure that you provide the correct shipping address at the time of purchase to avoid any delivery delays or complications. If you have concerns about your shipping address, please contact us as soon as possible, and we will do our best to assist you.
No, we do not accept returns or exchanges for personalised gifts. Each item is meticulously crafted to your specifications upon order placement, making it unique and tailored specifically for you or your recipient.
If you encounter any issues with your personalised gift, such as defects or errors in personalisations, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you are satisfied with your purchase.
Yes, we understand that sometimes changes may be necessary after placing your order for personalised gifts. You can contact us directly using the contact details provided on our website to request changes to personalisations.
Please note that while we strive to accommodate all customer requests, changes to personalisations can only be made within 24 hours of placing your order. After this time frame, our production process may have already begun, and we may not be able to make changes to your order.
If you need to make changes to personalisations after the 24-hour window has passed, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be accommodated, we will do our best to assist you with any concerns or modifications needed.
We offer a wide range of personalisation options for each product, including custom messages, photos , detailing, desired colour combination, sizing options and more. Each product page will specify the available personalisation options, allowing you to create a unique and thoughtful gift for any occasion.
Yes, we offer gift wrapping services for all orders, including personalised gifts. During the checkout process, you will have the option to add gift wrapping to your order for an additional fee. Our beautifully wrapped packages add an extra touch of elegance to your personalised gift.
Absolutely! You can include a personalised message with your gift during the checkout process. Simply enter your desired message in the designated field, and we will include it with your order. Adding a heartfelt message makes your gift even more special for the recipient.
Yes, absolutely! We are committed to bringing your unique ideas to life. If you have a specific product in mind that you’d like to see crafted, even if it’s not currently featured on our website, we encourage you to reach out to us directly.
We love working on new and innovative concepts for our clients and welcome the opportunity to explore custom creations. Simply contact us directly to discuss your vision, and our team will be happy to collaborate with you to bring your ideas to fruition.
As we create our products on order and in small quantities, we typically restock most of our products within 25-40 days, depending on the availability of raw materials.
To keep you informed about restocks, we’ve added an option on all our products that are currently out of stock. Simply provide your name and email address on the product page, and you’ll receive an email notification as soon as the product is back in stock.
Absolutely! We welcome bulk orders for events, weddings, corporate gifts, and other special occasions. Whether you need a large quantity of a single item or a variety of products customised to your specifications, we’re here to accommodate your needs. Please contact us directly to discuss bulk pricing and customisation options for your event.
