The Handmade Store

Shipping & Returns

Shipping Information

Ready made orders will be shipped within 1-2 days of purchase.

Custom orders will ship as soon as they are completed. We will keep you up to date as to how your custom artwork is tracking, but we generally aim to complete all projects within a maximum of 3 weeks depending on volume and specifications.

We use Australia Post to send out all orders. Standard parcels can take up to 10 days to deliver. If you would like your order faster, please choose the Express Post option. All parcels are sent out with tracking.

Please note that we cannot take responsibility for delivery times and delays as we have no control over how and when Australia Post delivers.  

Easy Returns & Exchanges

We do not refund for change of mind but we are very happy to offer and exchange as long as the items are returned to us in the same condition and packaging that they were sent in. If your items are damaged or faulty, please contact us immediately. Please see the Terms and Conditions page for further information.

Any items that you wish to return or exchange must be sent back to us before we can send out a replacement order or issue a refund.

Please contact us with any questions or prior to sending back any items for any reason.